Computer Skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Power Point

Professional Skills

Professional Business Skills:

• Lesson planning.
• Clarification of language: meaning, form and pronunciation.
• Strong English language competency.
• Analyse language appropriately.
• Identifying potential problems and solutions in the classroom.
• Friendly approach towards the students.
• Punctuality.
• Effectively monitor student activity and progression.
• Make appropriate use of teaching materials.
• Deliver clear instructions appropriate to level.
• Show a professional attitude towards teaching at all times.
• Teach class with awareness of needs and interest of the learner groups
• Teach class with awareness of learning styles and cultural factors.
• Ensure learners are fully involved in learning activities.
• Establish good report with learners.
• Identify and sensitively correct errors.
• Provide clear context and a communicative focus for language.
• Give accurate models or oral and written language in the classroom.
• Adjust own use of language to the learners level.
• Awareness of different form of register.
• Provide appropriate practice of language items.
• Help learners to understand reading and listening texts.
• Help learners develop oral fluency.
• Help learners produce written text.
• Arrange physical aspects of the classroom appropriately.
• Set up whole class, group and individual activities appropriately.
• Select appropriate teaching techniques.
• Ensure lesson aims are achieved.
• Make use of materials, resources and technical aids so they enhance learning.
• Use a range of questions to elicit and check meaning.
• Provide learners with appropriate feedback on tasks and activities.
• Maintain a relevant learning pace.

• Business Development
• Finance and Lending
• Strategy Planning
• Account Management
• Client Liaison
• Communication
• Organization
• Sales
• Marketing
• Advertising

• Workflow Planning
• Team Player
• Independent Worker
• Decision Making

§    Networking

• Time Management
• Leadership

§         Cash Flow Focused

January 2008 – September 2008

PROFESSIONAL ENGLISH TRAINING INTERNATIONAL

SAMSENNOG, BANGKOK

Position:

ESL / EFL Teacher / Course Development

Ranong – Governors Staff – ( ผู้ว่าราชการจังหวัดระนอง )

 (Project 3 Months)

 January 2008 – March 2008             

Chachoengsao – City Hall – ( ศาลากลางจังหวัดฉะเชิงเทรา ) (Project 6 Months)

March 2008 – September 2008

Bangkok – Department of Special Investigations and Narcotics Control Board.  

(Special Project – 3 days intensive English)

Bangkok – Ministry of Justice – ( กระทรวงยุติธรรม  ) (Project 3 Months)

June 2008 – August 2008

Duties:

Competencies:

• Lesson planning.
• Pre – test, students for class placement
• Develop grading system
• Develop course reporting system
• Select appropriate course books
• Interactive lesson implementation
• Business English Training
• Write half course and end of course reports
• Clarification of language: meaning, form and pronunciation.
• Strong English language competency.
• Analyse language appropriately.
• Identifying potential problems and solutions in the classroom.

• Friendly approach towards the students.
• Punctuality.
• Effectively monitor student activity and progression.
• Make appropriate use of teaching materials.
• Deliver clear instructions appropriate to level.
• Show a professional attitude towards teaching at all times.
• Teach class with awareness of needs and interest of the learner groups
• Teach class with awareness of learning styles and cultural factors.
• Ensure learners are fully involved in learning activities.
• Establish good report with learners.
• Identify and sensitively correct errors.
• Provide clear context and a communicative focus for language.
• Give accurate models or oral and written language in the classroom.
• Adjust own use of language to the learners level.
• Awareness of different form of register.
• Provide appropriate practice of language items.
• Help learners to understand reading and listening texts.
• Help learners develop oral fluency.
• Help learners produce written text.
• Arrange physical aspects of the classroom appropriately.
• Set up whole class, group and individual activities appropriately.
• Select appropriate teaching techniques.
• Ensure lesson aims are achieved.
• Make use of materials, resources and technical aids so they enhance learning.
• Use a range of questions to elicit and check meaning.
• Provide learners with appropriate feedback on tasks and activities.
• Maintain a relevant learning pace.

Reason for leaving:

Projects completed, business has no more work.

2005 September  –  2006 Sept

Big English Hong Kong, China

Position:

ESL / EFL Teacher / Course Development

Duties:

• Conduct group English classes for children ranging from 5-12 years, teenagers ranging from 13 – 17 years and adults of all ages.
• Class sizes from 5 to 23 students
• Tutoring 1 to 1, 1 to 2 and 1 to 3. 
• Preparation of materials
• Lesson planning (Some provided)
• Teaching conducted; Language: Vocabulary and Grammar, Receptive Skills: reading and listening, Productive Skills: Speaking and Writing
• Average hours 4 per day;
• Some weekends up to 6 hours. 
• Course curriculum development for private colleges and after school learning centres across Hong Kong.

Competencies:

• Lesson planning.
• Clarification of language: meaning, form and pronunciation.
• Strong English language competency.
• Analyse language appropriately.
• Identifying potential problems and solutions in the classroom.
• Friendly approach towards the students.
• Punctuality.
• Effectively monitor student activity and progression.
• Make appropriate use of teaching materials.
• Deliver clear instructions appropriate to level.
• Show a professional attitude towards teaching at all times.
• Teach class with awareness of needs and interest of the learner groups
• Teach class with awareness of learning styles and cultural factors.
• Ensure learners are fully involved in learning activities.
• Establish good report with learners.
• Identify and sensitively correct errors.
• Provide clear context and a communicative focus for language.
• Give accurate models or oral and written language in the classroom.
• Adjust own use of language to the learners level.
• Awareness of different form of register.
• Provide appropriate practice of language items.
• Help learners to understand reading and listening texts.
• Help learners develop oral fluency.

• Help learners produce written text.
• Arrange physical aspects of the classroom appropriately.
• Set up whole class, group and individual activities appropriately.
• Select appropriate teaching techniques.
• Ensure lesson aims are achieved.
• Make use of materials, resources and technical aids so they enhance learning.
• Use a range of questions to elicit and check meaning.
• Provide learners with appropriate feedback on tasks and activities.
• Maintain a relevant learning pace.

Reason for leaving:

End of working Visa

2005 - 2005

Alpha Beta College, woolloomooloo

Position:

Student Operations Manager

Duties:

• Assisted Students with all inquires; certificates, transcripts and attendance letters.
• Student administration.
• Invoicing and debt collection.
• Student counselling, assist students with their English and other study.
• Responsible for helping students with any problems or queries they had on school related matters. 
• New student sales
• Assisted in arranging student’s visas and accommodation.
• Worked with the marketing manager to maintain the sales website.
• Enrolled new students.
• Lead new student orientation days.
• Developed and maintained relationships with student agents.

Achievements:

• I put into action a mobile phone SMS follow up service which let students know when fees were due, how much was due, and how to pay the fees. This resulted in 95% of outstanding payments being collected. The 95% rate was maintained while I was there.

• Student retention and satisfaction significantly increased at the college.

• Worked with the marketing manager and brought in new students from Thailand, Poland and Korea.

Reason for leaving:

Contract role finished – helping out a friend’s business

Duties:

• Establish a panel of lenders
• Manage Licensing and compliance
• Integrate aggregation best solution software
• Deal with client enquiry
• Process applications
• Report direct to CEO
• Establish tracking of application flow
• Implement pipeline management systems
• Work closely with BDM’s and state managers of the major non-conforming lenders
• Assist clients with settlement
• Weekly management reporting
• Train advisors in credit and mortgage lending
• Assist with advice centre recruitment
• Establish after service processes
• Write policies and procedures
• Ensure best advice vision is maintained
• Ensure values are up held

Duties:

§         The main purpose of the role is to take inbound calls from customers responding to various marketing campaigns; to take customer financial details and (based on the best advice generated by DFD’s system) to advise customers on how best to proceed with their individual debt problems.

§         While some outbound calling maybe required such calls will only be to customers who have already contacted DFD.

§         Extensive training is provided before new recruits start to take customer calls.

• To demonstrate company values and business ethics.

• To take incoming calls as presented by the company’s telephony systems.

• To greet customers in a warm and professional manner and to open the call by establishing and influencing the customer’s expectations about the purpose and content of the call.

• To gather income, expenditure, debt and other financial information that is relevant to the customer’s situation.

• To input the above details into the company’s IT system that will produce the best advice that is relevant to the customer’s individual circumstance.

•  Investigating in detail how serious the debt situation is for the customer and to discuss the consequences of not taking action in relation to their debt problem.  This is to be performed in a sensitive manner.  

•  Explaining the benefits and the practicalities of the Best Advice and match the clients expectations to these benefits.

• The Specialist will prompt the system to produce the relevant documents required to progress the application and to issue an information pack for the client after having explained the Best Advice solution.

Specific Skills:

• The ability to work in a team

• Basic arithmetic (using a calculator to add, subtract, multiply and divide)

• Basic grammar and writing skills.

• The ability to listen carefully to callers, question and probe effectively for the accurate personal and financial information required.

• The ability to talk to callers in a sympathetic, friendly, patient and conversational manner.

• To work within a busy and sometimes pressured call centre environment.

• To work within a closely supervised team base organization.

Competencies:

Reason for leaving:

• Integrity
• Customer Orientation
• Teamwork
• Action Orientation
• Communication
• Listening and Questioning
• Personal drive and commitment to success
• Resigned to pursue teaching career.

Decision to make long term career change to teaching.

2006 June – September 2007

Position:

Duties:

Competencies:

Specific Skills: